How can inaccurate ingredient proportions impact customer repeat business?

Inaccurate ingredient proportions can significantly impact the quality and consistency of a product, leading to customer dissatisfaction. When customers expect a certain flavor profile or texture in their food and the proportions are off, it can result in a product that does not meet their expectations. This disappointment can occur not only once but repeatedly if the inaccuracies persist.

A consistent experience is crucial for businesses like Jimmy John's, where customers often return for their favorite sandwiches. If they encounter inconsistency in taste or quality, it can deter them from returning, ultimately harming customer retention. Satisfied customers are more likely to become repeat customers, so maintaining accurate ingredient proportions is key to providing a reliable and enjoyable dining experience.